Competing for Potential Clients - Small Business - Elder Care Industry
Where are your potential clients? Is this person in your local
area? Is he or she in another part of the United States in
search of a service like yours for a loved one that happens to
live in your local area?
How are potential clients finding you now? When you receive
inquiry calls are you asking that important question, "May I ask
how you learned about us, or how you found us?" It's amazing how
many companies don't ask this question.
Where do you suppose potential clients are likely to first learn
about you? Your telephone directory ad, print ads or a senior
print directory book? Perhaps, however, recent research
conducted by The Kelsey Group (http://www.kelseygroup.com) and
ConStat Inc., (http://www.constat.com) (March, 2005) found that
70% of US households now use the Internet as an information and
research tool - even when searching for services locally.
Many factors influence where and what a person decides to buy or
what service they select to contract with. Although the
telephone directories and senior print directories are no longer
an automatic part of the loop, many potential clients will
consult both the Internet and print directories, not relying on
either one alone. However, a substantial number will only call
print ads that show a website, even it they don't intend to
visit it. It goes to the credibility issue.
What's different today than say five or ten years ago?
People Want More Information and they Want it Fast
- Consumers are less trusting and more willing to spend time
researching options
- Consumers are pressed for time - it is so much easier to do a
key word search than to find the appropriate yellow page listing
- Expanded options - All the major search engines provide
convenient 'local search' capabilities
- A web presence provides ample space to tell your story and get
your message across
- Increased immigrants and those from other cultures,
unaccustomed to Yellow Page use
- Larger cities with multiple directories, rather than one large
one
- ROI is substantially higher than print advertising
Unfortunately, you can spend thousands of dollars on a web site,
Internet marketing and advertising, and still not see results. A
successful web site must appeal to both the reader (web visitor)
and to search engines. There is a definite methodology to a
successful web page - success defined by increased inquiry
calls. Continue Reading at
http://www.qualityeldercare.com/site_build_it.html
This is part one of a continued series on effective marketing
and networking in today's competitive market within the elder
care industry.
About the author:
Founder of Certified Quality Elder Care
http://www.qualityeldercare.com