Schewanick Computer Services

Recently, my business lost phone service due to a power transformer that was struck by lightning. Normally, repairs of this nature take very little time, but we were informed after it happened that we might not have service restored for three days. Not knowing what could be done, I assumed we would have to live with it. My business started feeling the effects of not having telephone service almost immediately. I liken it losing the remote control and having to get up and manually change the channels. You really don't know how valuable something is to you until you no longer have it. In desperation, I called the company who provided our business phone system to see if we had any options. I was pleasantly surprised.

Our out of the office sales reps were tied into the system via a mobile communications protocol that allowed them to forward voicemail to our office phone system. In other words, incoming cellular voicemail was connected to our landline system. The company representative told us that we could also use this protocol to receive incoming and place outgoing calls. While this didn't allow our customers to reach us as the numbers were different, it did allow us to reach them. We were still able to work from our desks, and, because we weren't receiving a high volume of incoming calls from customers, we were able to catch up on a backlog of work. I was surprised at the capability of our phone system to still allow us to still function, albeit in a diminished capacity, while the repairs were made. I'm grateful for not only having a quality business phone system, but also for having purchased it from a professional who was able to help us when our phone service provider was not. Phone service is something I had taken for granted, but not any longer.



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