Email "Toll Booths" Coming Soon
The end of the free ride for email marketing looms on the
horizon.
The days of building up or buying a big email list and freely
using it to market and sell online are numbered like the
dinosaurs heading for an ice age cold snap.
The technical and time costs of dealing with email traffic
(primarily driven by rampant illegal spam) will soon break the
back of both Internet service providers (ISPs) and online email
services.
Major online players like AOL and MSN are currently wrestling
with two solutions to the problem, but I personally think the
almighty dollar will win out in the end.
The two solutions proposed to stem the tide of commercial spam
once and for all revolve around either "white listing" email
senders or charging a "toll" (typically .25-1 cent per email
message) to allow email through.
Currently, ISPs and email providers can either maintain their
own white lists, as in the case of AOL, or the can share one.
In the "old" days, companies could (and still do) subscribe to
"black lists" (like SpamHaus.org) which exclude email senders
based on reports of spamming and other factors.
Though the "black list" method rates the least accurate, it's
currently the most popular simply because it requires the least
effort by companies trying to block spam.
However, as spammers get smarter, black listing has proven an
ineffective spam deterrent and ISPs must get proactive if they
hope to survive.
However, an inherent weakness in the "white list" system makes
charging for commercial email inevitable.
Since white listing requires effort on the part of the ISP or
email provider (they must ultimately pay real people to manage
the list), this means additional cost.
Unlike a relatively inexpensive subscription to a "black list
service" which gets implemented automatically by software
filters, white listing requires people to do work which carries
a real world cost.
Bottom line: most ISPs and email services will not be able to
create, maintain or implement a white list for very long without
charging.
Yet, consumers tired of the avalanche of spam are demanding
effective protection by those they pay for Internet and email
access.
Thus, any service hoping to survive long-term must adopt a
hybrid of both the white list and "toll booth" approaches.
This means not only evaluating the legitimacy of every
commercial email sender's methods, but also charging them for
the email they send through a particular service or network.
It's inevitable.
Now, the cry that immediately goes up at this point sounds like
this, "What about the "little guys" who can't afford to pay the
fee or the family newsletters that aren't commercial? What about
them?"
In a perfect world, their email would go through.
In the real world, their email will get lost even more
frequently in the future than it does now in the existing tangle
of email filters and inconsistent white and black listing.
The hope of survival and prosperity for the "little guy" lies
squarely in the hands of blogging and RSS feeds.
Since blogging and rss feeds enable consumers to subscribe
directly to information using an RSS "reader," they completely
bypass the need to send email.
This eliminates the "middle man" of an email provider and puts
control over what content gets received squarely in the hands of
the consumer.
Though this technology has existed for several years now,
awareness by mainstream consumers of what RSS feeds are and how
to subscribe to them has been relatively slow.
The biggest contributor to the slow adoption in the mainstream
has been the absence of a universally distributed RSS "reader"
on every computer (similar to how Outlook or Outlook Express on
every Windows PC helped make email universally understood).
But that should also change shortly as more RSS readers get
included in Web browsers and email programs in the near future.
So while the "big guys" will push their messages to consumers by
paying what will surely amount to an ever- increasing "toll" to
get their emails through, the "little guys" will "pull"
consumers to them with subscriptions to blogs and RSS feeds.
Whether it happens this year, next year, or the year after -
make no mistake - the email "toll booth" is coming for
commercial emailers and newsletter publishers.
So, if you depend on sending email for your company's profits,
either get ready, plan, and budget for the new tolls, or start
making arrangements to distribute your content via blogs and RSS
feeds, because the market will shortly force you to make a
choice.
About the author:
Jim Edwards is a syndicated newspaper columnist and co-author of
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