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Phone VoIP is a revolutionary technology that has gained tremendous attention from the industry as well as individual users over the last few years.It has changed the way people think about phone communications.By using the Internet as a medium to transport voice, it evens out the communications costs over distant geographical locations. Over the last few years we have seen phenomenal growth in the usage of this Internet phone service. Estimates show that currently over 10% of the international phone traffic uses phone VoIP for communication.

Cheap Long Distance and Local Phone Calls

Phone VoIP uses IP based networks to provide voice communication as well as various additional services. Due to the value-added benefits and the cost advantage, the Internet phone service has proved to be a serious competitor to regular telephone services.

Today individual users are increasingly using phone VoIP for making long distance and international calls whereas the industries are using it both for long distance as well as local calls. Large organizations are also using the Internet phone service for internal communications within the organization. College campuses with over 40,000 individual users are taking advantage of VoIP phone service for all of their on and off campus calling.

The Competitive Advantage

Organizations and individuals started using phone VoIP to reduce costs because that seemed to be one of the most visible advantages of the technology. But the versatility of this technology is slowly widening this thought process. Already organizations have started thinking of using phone VoIP strategically to gain competitive advantage and to start doing things that were not possible earlier.

Capability to Integrate with other systems

The fact that VoIP is digital and can be stored, understood and manipulated by the computer opens up a plethora of possibilities. Today VoIP is not just an Internet phone service but it is becoming feature rich as it merges with the computer.

The very nature of the technology enables us to combine the voice data with other data and integrate it with other Internet based data and systems. Phone VoIP provides a platform where voice data can be fed into software applications for intelligent and strategic use. Thus it facilitates integration of different services in one common network. In this integrated voice and data environment, applications and voice-enhanced services can be easily developed leveraging the IP infrastructure.

Unlimited Future Possibilities

Phone VoIP offers the flexibility that could help organizations come up with innovative ways of using voice data to improve their services and the way they conduct business.

Let us take a few examples to understand how this technology could shape the future of the industry. Imagine that you call up the customer service department of your refrigerator vendor. You report the problem to the customer care executive and during the call she can access the database with the schedule of the maintenance engineers. With the click of the button she sets up the time of the call in consultation with you and confirms the name of the engineer who shall make the visit. She also sends a message to the concerned engineer immediately about the schedule of the call. Remember all this is happening while you are still on the call and reporting the complaint.

Let us look at another scenario where you order for a product over the phone. While you are still placing the order, the sales guy at the other end checks the inventory stocks and confirms your order. If the product is not available, he reorders it by the click of the button and informs you of the time when it will be shipped. He could go a step further, authenticate your voice on his computer, check your bank accounts, debit your account immediately for the sale and send a message to the dispatch department to dispatch the order, all of this while you are still placing the order.

These are just a few examples that show how phone VoIP can be utilized innovatively to gain competitive advantage. But the possibilities are unlimited and it depends upon individuals and the industry how they further develop the technology to their advantage.

Emerging Trends

In the future, phone VoIP will force individuals, companies and organizations to rethink the way they manage their daily activities or conduct business.Looking at the rate at which usage is expanding, it is estimated that many new entrants will emerge in the phone VoIP service provider bandwagon. The technology will evolve, improve and regulatory measures shall favor growth. Another emerging trend is wireless VoIP, which will provide the users with the cost benefits of regular VoIP phone service and the mobility of cellphone service.

About the author:

Author : Bart Bartolozzi

www.BlueSkyPhone.com

Broadband Phone Service